Refund policy
Returns
We want you to be happy with your purchase. Because our products ship directly from our fulfillment warehouse, how a return works depends on the reason for it.
If your item arrives damaged, defective, or wrong:
- Contact us within 14 days of receiving your order at support@boltronik.com, with your order number and a description of the issue.
- Please include clear photos (or video) of the item and its packaging showing the fault, or, for a wrong item, showing what was received. This is required for us to process your claim.
- In most cases, you won't need to send the item back to us — once your evidence is reviewed, we'll confirm the next steps directly with you.
- Approved refunds are processed to your original payment method within 5–10 business days. Approved replacements will be reshipped as soon as possible.
If you've simply changed your mind (EU Only):
- If your order was shipped into the European Union, you have the right to cancel or return it within 14 days of receiving it, for any reason and without justification.
- Items must be unopened, unused, and in their original packaging, with all seals, tags, and protective materials intact.
- Proof of purchase (order number & receipt) is required.
- Contact us at support@boltronik.com to start the return — items sent to us without first requesting a return and being accepted for return will not be accepted.
- Once approved and received, refunds are processed to your original payment method within 5–10 business days.
Exceptions / non-returnable items
Certain items cannot be returned, including perishable goods, custom or personalised items, personal care goods, and hazardous materials, flammable liquids, or gases. We also do not accept returns on sale items or gift cards. Contact us if you have questions about a specific item.
Exchanges
We do not offer direct exchanges. The fastest way to get what you want is to return your original item (per the process above) and, once approved, place a new order separately.
How to Start a Return
Email support@boltronik.com with your order number and the reason for your return. We'll guide you through the next steps based on your situation.
Refunds
Once your return or claim is approved, we'll notify you and process your refund to your original payment method within 5–10 business days. It can take additional time for your bank or card provider to post the refund. If more than 15 business days have passed since approval, contact us at support@boltronik.com.